Privacy Policy – TERMO-PAK d.o.o.
Effective date: September 29, 2025
Introduction
TERMO-PAK d.o.o., Okićka Street 1, 10431 Sveta Nedelja, Croatia, respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws of the Republic of Croatia.
This Privacy Policy explains which personal data we collect, why we collect it, how we use it, and what rights you have.
Data Controller
TERMO-PAK d.o.o., OIB: 51082073709
Company registration number (MBS): 080514619
Registered office: Okićka Street 1, 10431 Sveta Nedelja, Croatia
Phone: +385 (0)1 337 0918
Email: termo-pak@zg.ht.hr
Managing Director: Miro Babić
Purposes and Legal Basis of Processing
We process personal data for the following purposes:
- responding to your inquiries submitted via the website or email,
- fulfilling contractual obligations (e.g. offers, product delivery),
- complying with legal obligations (accounting and tax regulations),
- protecting our legitimate interests (prevention of misuse, ensuring website security).
- Identification data (name, surname, company name),
- Contact data (phone number, email address, address),
- Business-related data (ordered products, terms, communication),
- Technical data (IP address, cookies, website usage data).
Data Recipients
Your personal data may be shared with:
- IT and hosting service providers,
- accounting and bookkeeping service providers,
- delivery and logistics partners,
- competent public authorities, where required by law.
Personal data is not transferred to third countries outside the EU without appropriate safeguards.
Data Retention Period
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, and no longer than required by applicable legal obligations (e.g. 11 years for accounting records).
Your Rights
You have the right to:
- access your personal data,
- rectify inaccurate data,
- request erasure (“right to be forgotten”),
- restrict processing,
- data portability,
- object to processing,
- lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).
To exercise your rights, please contact us at termo-pak@zg.ht.hr or by post at our registered office address.
Data Security
TERMO-PAK d.o.o. implements appropriate technical and organizational security measures (SSL certificates, access control, data backups) to protect personal data against loss, misuse, and unauthorized access.
Cookies
Our website may use necessary cookies required for its operation, as well as statistical and analytical cookies subject to your consent. You can manage cookie settings through your browser.
Changes to This Policy
We reserve the right to amend this Privacy Policy. The updated version will always be available on our website.